In a sane and rational world - yes, it would have been automated. But in our world everything is done the most twisted way possible, either deliberately or out of some deeply ingrained human stupidity.

I cannot stop shaking every time I interact with pretty much anything designed by supposedly high profile specialists. There is no single day I do not run into an astonishing stupidity. Daily commute? London Oyster system is such a thoroughly shitty design that it is nearly unbelievable. Shopping? It never works as one would expect, and is always far too twisted - all that Amazons, Ebays and alike. Healthcare? Just super stupid, stupider than the trashier of the comedies. Yes, they "automate". They decided that a doctor should not type or write, to save a valuable time. They're expected to record everything on a voice recorder and pass it to an assistant for typing. Guess what? They type or write first, because it's easier, and then read it aloud. Shall I go on?

This world is a pile of stupid shit, throughout. And expecting that something that definitely should have been automated or eliminated altogether would have happened is just totally naive.

And if someone really do automate all the CRUD needs for 80% of the possible users, they'd never know anything about it. So why bother? They must grow up and automate it themselves, it's dead easy.